FAQ's
Q: How can I place an order at Solsila?
• Browse through our collection and click “Add to Cart” for the products you wish to buy.
• When you're ready to checkout, simply provide your shipping and payment details to confirm your order.
• You can also place your order via WhatsApp, phone, or Facebook.
📞 WhatsApp: +92-314-5645727
Q: How do I check the status of my order?
• Log in to your Solsila account to view your order status and history.
• Alternatively, We also send a tracking number to your email/number after your order is confirmed. For assistance, call us at ++92-314-5645727
Q: Do I need an account to shop online?
• Not necessarily. You can shop as a guest or register for a more personalized experience.
Q: What’s the delivery time for my order?
• Orders placed before 10 AM (Monday to Friday) are typically dispatched within 3–5 working days.
• In case of limited stock availability, delivery may take up to 5–7 working days.
Q: Can I get my order delivered somewhere other than my home?
• Yes, you can add a different delivery address at checkout before finalizing your order.
Q: What if I receive a damaged or faulty product?
• If you receive a faulty item, please reach out to our customer support team with:
• Your order number
• The product name/code
• A description or image of the fault
📞 Customer Support: +92-314-5645727
Q: I received the wrong item in my order. What should I do?
• Please get in touch with our team immediately at +92-314-5645727 so we can resolve the issue promptly.
Q: The size I received doesn’t fit. Can I exchange it?
• Yes, we offer size exchanges. Please refer to our Exchange Policy for full details.
Q: Can I cancel my order after placing it?
• Orders can only be canceled if they haven’t been confirmed or shipped. Contact us within 12 hours of placing your order for assistance.
Q: How much do you charge for shipping?
• Shipping is free on orders over Rs. 10,000.
• For orders below Rs. 10,000, a Rs. 300 shipping fee applies.
Q: How will I know my order was successfully placed?
• Once your order is submitted, you’ll receive a confirmation message from our team within 12 to 24 hours.
Q: I’m unsure about the right shoe size. Can you help?
• Absolutely! Refer to our detailed Size Chart or message us on Facebook, Instagram, or WhatsApp for assistance.
Q: Is my personal data secure with Solsila?
• Yes, your privacy is important to us. We do not share or sell your personal information. For full details, please view our Privacy Policy.